Email the Chatiwi team[email protected]Account, payments, appeals, privacy and anything elseReport someoneUse Report in ChatiwiIn the call, on the profile, in a chat or a live streamQuick answersChatiwi Help CenterCamera, not loading, coins, accounts
Which route suits what
- Someone broke the rules: report them inside Chatiwi. The report carries the right details, and a person reviews it. Email us as well if it is serious.
- A payment or coins: email us with the date, the amount and your receipt.
- A suspended account: email us from the address on the account and say roughly when it happened.
- Deleting your account or your data: you can delete your account in settings, or email us.
- Chatiwi not working: try the not-loading checklist first; if it still fails, email us your device and browser.
What to include in your email
- The email address of your Chatiwi account, if you have one.
- Your device (for example iPhone 15, Windows laptop) and browser, or whether you use the home-screen app.
- What happened and roughly when.
- Screenshots, if they help, but never images of anyone's private details.
A person on the Chatiwi team reads every message. In an emergency, contact your local emergency services first.